- Used Zammad version: 5.3.1
- Operating Windows 10 Pro
- Chrome /Firefox
how can I set when an agent gets a mail?
As soon as an agent processes a ticket, the other agents get an info about it by mail.
However, our agents should only receive a mail in two cases.
- when a new ticket is created
- when a customer writes an answer to a ticket.
How can I configure this?
You’re looking for Zammads system notifications.
This already does happen to agents by default.
You can find the relevant user based settings here:
The email notification channel is documented here:
This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.