Services started and running but not able to access the Zammad interface


  • Used Zammad version: 3.5.x
  • Used Zammad installation source: (source, package, …) CentOS RPM
  • Operating system: AWS Linux release 2 (Karoo)
  • Browser + version: Firefox Latest

Expected behavior:

  • Zammad interface should load but it is not.

Actual behavior:

  • All services are running, except when I try to go to my domain all I get is “403 forbidden” (previous to this, I was gettting ‘welcome to nginx amazon linux’ I deleted these files as I thought there may be a conflict, but made no difference.

Steps to reproduce the behavior:

  • firewalld has been disabled
    hostname has been changed in all configs to my FQDN that I want to use
    The system has 4gb of memory is running elasticsearch and 2cores (t2.medium)
    I have restarted all services
    The ports currently listening are as follows:

[ec2-user@support etc]$ sudo netstat -tulpn | grep LISTEN
tcp 0 0* LISTEN 2764/rpcbind
tcp 0 0* LISTEN 4193/nginx: master
tcp 0 0* LISTEN 3652/sshd
tcp 0 0* LISTEN 12098/puma 3.12.6 (
tcp 0 0* LISTEN 3322/postgres
tcp 0 0* LISTEN 3421/master
tcp 0 0* LISTEN 12094/script/websoc
tcp6 0 0 :::111 :::* LISTEN 2764/rpcbind
tcp6 0 0 :::* LISTEN 3461/java
tcp6 0 0 ::1:9200 :::* LISTEN 3461/java
tcp6 0 0 :::* LISTEN 3461/java
tcp6 0 0 ::1:9300 :::* LISTEN 3461/java
tcp6 0 0 :::22 :::* LISTEN 3652/sshd
[ec2-user@support etc]$

I am stuck. Any help would be appreciated.

I used this installation guide:

Hi @eth01,

I would never ever disable the firewall on a public server…

It seems like you have issues with the nginx configuration…

Instead of trying to troubleshoot the issue (come on, it’s Saturday! :slight_smile: ) I would recommend you [shamless self-promotion here] to use the installer script I created and released to the Zammad Community a few weeks ago.

This will do all the work for you and you will end up with a fully working Zammad server.

Please let me know the outcome.


1 Like

hehe, thank you Martin. I let my good friend check over and we sorted the issue, it was because the config wasn’t in the correct place. But I have a working implementation on an aws t2.medium VM and it seems to work very well! I didn’t know that there was an installer script because it wasn’t on the documentation, but I will certainly remember that for next time!

Thanks for replying, appreciated

1 Like

glad to hear that it is working now.
The installer script is not official. I do not work for Zammad at all… but I like their product and I am lazy to install things manually, hence my script. Then I thought it could be useful for other fellow SysAdmins out there and I uploaded to GitHub for public access.


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