Infos:
Used Zammad version: 5.3.1
Used Zammad installation type: package
Operating system: Ubuntu 20.04
Browser + version: MS Edge 109.0.1518.61
Expected behavior:
Send Notification/System emails via MS365
Actual behavior:
Notification/System emails aren’t sent
Steps to reproduce the behavior:
Emails from ticket are sent normally. However, the notification/system emails are not sent, such as: Password reset.
Emails import is also running fine.
I hope you can help me
Thank you
Sal
January 26, 2023, 1:53pm
2
In order to send using Microsoft 365, you’ll need to add it to your outbound and Notification configuration. Sendmail will not work.
Microsoft has changed the authetification to a new standard as of 1/1/2023. When I enter my login data there, I get the following error:
Sal
January 26, 2023, 2:15pm
4
in October 2022, they no longer allowed basic authentication. You will need to use the Microsoft 365 Channel instead of email.
https://admin-docs.zammad.org/en/latest/channels/microsoft365/index.html
I use the Microsoft 365 Channel. But all system notification don’t send with this methode.
The email import is working fine, also sending emails from tickets.
Sal
January 26, 2023, 2:32pm
6
Change this to the same support email.
It’s the same support email:
It’s also not working
Microsoft has pretty harsh rate limits regarding their E-Mail-Accounts and thus is not advisable to use for system notification emails.
Find the Exchange Online limits for a variety of service areas, including address book limits, mailbox storage limits, and reporting and message trace limits, to name just a few.
You can easily lock your whole tenant if you are using it for stuff like that.
1 Like
Sal
February 2, 2023, 7:04pm
9
We don’t have that kind of volume, so we are good.
system
Closed
June 2, 2023, 7:04pm
10
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