Sending Mail via Microsoft 365 Channel fails with 451 4.7.0 Temporary server error. Please try again later. PRX4

Infos:

  • Used Zammad version: 3.6.x
  • Used Zammad installation source: helm-chart
  • Small setup without running elasticsearch
  • Browser + version: Chrome 87
  • Microsoft 365 / Office 365 User Account with MFA

Expected behavior:

  • Adding an account to Microsoft 365 channel and receiving / sending mails is working

Actual behavior:

  • Adding the account to Microsoft 365 channel works
  • Receiving mail works, too
  • Sending mails via this channel fails with

Can’t use Channel::Driver::Smtp: #<Net::SMTPAuthenticationError: 451 4.7.0 Temporary server error. Please try again later. PRX4 [FR2P281CA0025.DEUP281.PROD.OUTLOOK.COM] >

  • The Scheduler reschedules this mail delivery but still failing

Steps to reproduce the behavior:

Maybe one of you have an idea how I can solve this issue? Thx.

Ok I found a solution:

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