Send with graph api - mail in sent folder

Technical assistance
1

Infos:

  • Used Zammad version: 6.5.2
  • Used Zammad installation type: package
  • Operating system: Debian bookworm
  • Browser + version: Edge

Expected behavior:

  • I respond to a ticket and Zammad sends an email to the customer via Graph API.

Actual behavior:

  • I respond to a ticket and Zammad sends an email to the customer via Graph API …
  • AND saves a copy of this email reply in the Sent folder of the mailbox used.

How can I avoid this email copy? I would like to use the mailbox only as a “gateway” and not leave any data in it.

Mike

2

Sounds for me something for the Microsoft side.

3

A switch for the Microsoft Graph API parameter “saveToSentItems = false” in the zammad GUI would be great.

This would be comparable to the switch “do not delete emails when retrieving.”