Send entire ticket to customer via email

[anon25298331]

• Used Zammad version: 5.2.x
• Used Zammad installation type: package
• Operating system: Ubuntu 22.04
• Browser + version: MS Edge v103

Hello, we would like to trigger a closure email to customer upon closure. We have created a trigger as follows:

The e-mail body is configured as follows:

Here, we would like to send the entire thread of the ticket (all public articles of a ticket) and not just the latest article. How can we recursively add all articles of the ticket to this email?

[anon25298331]

Hey team, any suggestions on how we could trigger the entire ticket along with all the articles as an email to the customer?

[anon25298331]

Bump, any ideas? How do we create an email with recursively includes all articles of a ticket?

[MrGeneration]

It’s not possible.
Bumping threads doesn’t speed up answers but usually even delay them.

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