Send entire ticket to customer via email

  • Used Zammad version: 5.2.x
  • Used Zammad installation type: package
  • Operating system: Ubuntu 22.04
  • Browser + version: MS Edge v103

Hello, we would like to trigger a closure email to customer upon closure. We have created a trigger as follows:

The e-mail body is configured as follows:

Here, we would like to send the entire thread of the ticket (all public articles of a ticket) and not just the latest article. How can we recursively add all articles of the ticket to this email?

Hey team, any suggestions on how we could trigger the entire ticket along with all the articles as an email to the customer?

Bump, any ideas? How do we create an email with recursively includes all articles of a ticket?