Send Email with list of ticket numbers

Technical assistance
1

Infos:

  • Used Zammad version: 5.1.x
  • Used Zammad installation type: package
  • Operating system: Ubuntu 20.04.4 LTS x86_64
  • Browser + version: Chrome 106

I need to send all the escalating tickets with in last 30 minutes to selected agents (Supervisors in the relevant group)

2022-10-17 12.09.06 helpdesk.betss.com 37284e01bbfc
2022-10-17 12.09.06 helpdesk.betss.com 37284e01bbfc497×602 19.6 KB

All the tickets that matches the criteria should be listed tin the email. is there anyway to achieve this ?

2

You don’t want to use Triggers for this. A trigger only runs when you touch / update / create a ticket.
See: Limitations — Zammad documentation

What you most likely want to use is a scheduler, see:
https://admin-docs.zammad.org/en/latest/manage/scheduler.html