Send Customer a link to the Knowlade base

Hi,
maybe I do somthing wrong…

We like to use the “Knowlade Base” more an more.
To make ist easy we like to use the “Zammad Knowlade Base” as our central source for IT information.
Can some one explain wow I can send an email to a customer with a link to the knowlade base article instead of the article directly?

Regards
Stephan

Hi,
open the knowledge-base article and press the following button:
image
and copy it’s URL?

Or did I misunderstand you?

Greetings Jim

Hi,

If you are writing an artikel in a ticket you can press two times questionmarks ("??") and serach for an artikel in the knowledge base. In this case the text will be inserted in to the artikel and not a link.

2021-06-07 08_53_42-Zammad Helpdesk - Anruf eingehend

Regards
Stephan