i got a problem with the (selfmade) status of the tickets
- Used Zammad version: 5
- Used Zammad installation type: source
- Operating system: ubuntu 20.4
- Browser + version: Firefox
- See only open Tickets in the customer profile in open tickets exclude some selfmade status
- See all closed Tickets include some selfmade status
- in the customer profile, we can see open Tickets and closed Tickets. We have some selfmade status called “abgerechnet” or “ohne berechnung”. This status are for closed tickets too. In the customer profile they are listed under the open tickets.
*How can i change the filter in the query of the profiles? Or can i flag the status as “closed” too?
- make a new ticket status that should be used for closed tickets.
- use it for a closed ticket
- look in the customer profile