Searchbar not working anymore

Technical assistance
1

Infos:

  • Used Zammad version: 6.4.1
  • Used Zammad installation type: Docker
  • Operating system: CentOS
  • Browser + version: Chrome, latest version as of submission date

Expected behavior:

  • Using the searchbar retruns found items

Actual behavior:

  • Using the search bar in not much if anything being found

Steps to reproduce the behavior:

  • Enter something in the searchbar find nothing. Go into settings => Overviews => create or edit one => add a condition on the field you want to serach => Enter the same value as from the searchbar => It finds the tickets.
    I have no idea what is wrong or how to even start to troubleshot this.

image
image1870×942 20.6 KB

image
image1888×948 109 KB

1 Like
2

What a coincidence i have the exact same problem. What im currently trying is to rebuild the elasticsearch search index.

docker exec zammad-docker-compose-zammad-railsserver-1 /docker-entrypoint.sh bundle exec rake zammad:searchindex:rebuild

Mine is currently still reindexing but i think that will fix it.

1 Like
3

I though that this is the problem too, but I thought that since I was able to search in other places that it can not be. But I am rebuilding it too thanks to you. I will keep you notified once it finishes. Hopefully that was really the problem all along and I should trust my guts more.

4

Yeah that worked. Most if not all are now searchable. Thank you very much!

2 Likes
5

That’s what’s worked for us the two or three recent times we had this problem. Someone should check to see if it’s in the bug list.

6

It aint a bug though.

7

How so? I would expect searches to not randomly stop working and require an index rebuild.

8

A shifting search index (or even a incomplete one) can have dozens of reasons. Most of them (and we’re talking about 99% here) are configuration, user or ressource errors.

9

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