Zammad expects you to provide the parameter query - you used term which should be your issue here.
At least that’s what our docs say: GET /api/v1/users/search?query=what&limit=10
sorry i should have been clearer, the problem occurs when using the UI. Eg Using the Interface open an existing Ticket -> Reply to the Ticket and trying to change either to or cc address
Can you find the affected user within the quick search on the upper left?
If so, click into the e.g. CC field, type at least 3 letters and wait a moment.
Zammad should find exactly the same user(s).
If you can’t find the user in the search bar already, please rebuild your searchindex, because it’s proberbly broken then.
If that still doesn’t work, please ensure your Zammad is running without any modifications and provide log files.
@MrGeneration You’re seeing the same API endpoints used by the frontend as reported in the initial message and both are returning a result?
Using the quick search field I’m able to find something.
While searching for a contact on a new issue zammad frontend is using the (as far as I can see - undocumented) api endpoint /search/user-organization while it’s using /users/search for an existing issue.
Why is the frontend using different endpoints for doing the same thing?
What’s the difference between those two endpoints? Is one using e.g. elasticsearch and the other isn’t?
2020-03-05T10:44:03.273516+01:00 zammad1 zammad[3928]: Unable to process GET request to elasticsearch URL ‘http://zammad-es1:9200/zammad_production/User/_search’. Check the response and payload for detailed information: #012#012Response:#012#<UserAgent::Result:0x00007f5c48f1ae68 @success=false, @body=“{"error":{"root_cause":[{"type":"query_shard_exception","reason":"No mapping found for [active.keyword] in order to sort on","index_uuid":"ag5xi7SwTtK7tJkPYrh4aw","index":"zammad_production"}],"type":"search_phase_execution_exception","reason":"all shards failed","phase":"query","grouped":true,"failed_shards":[{"shard":0,"index":"zammad_production","node":"6bKIjGnLQgSq_hcNHrL0aQ","reason":{"type":"query_shard_exception","reason":"No mapping found for [active.keyword] in order to sort on","index_uuid":"ag5xi7SwTtK7tJkPYrh4aw","index":"zammad_production"}}]},"status":400}”, @data=nil, @code=“400”, @content_type=nil, @error=“Client Error: #<Net::HTTPBadRequest 400 Bad Request readbody=true>!”>#012#012Payload:#012{:from=>0, :size=>100, :sort=>[{“active.keyword”=>{:order=>“desc”}}, {“updated_at”=>{:order=>“desc”}}, “_score”], :query=>{:bool=>{:must=>[{“query_string”=>{“query”=>“steffen*”, “default_operator”=>“AND”, “analyze_wildcard”=>true}}]}}}#012#012Payload size: 0M
.) I was able to find the User on searchbar
.) Still did rebuild the searchindex
but that did not fix the issue still.
I did also Update to 3.3 and another reindex after which the Problem was solved.
