Search for custom ticket fields

Technical assistance
1

Infos:

  • Used Zammad version: 6.2.0-1701867011.fdb4b0b7.jammy
  • Used Zammad installation type: package
  • Operating system: Ubuntu Server 22.0.4
  • Browser + version: Microsoft Edge 120.0.2210.133

How to search for fields that I created for tickets? For example, I’ve created the following custom field:

image
image640×571 18 KB

I tried several attempts to search for it but without success. Can somebody please give me a hint?

Thank you very much in advance!

2

Hi @rsc. Maybe this helps.

3

@fliebe92 Thank you but I already checked the documentation and I am possibly doing this wrong.
I tried different methods. What am I doing it wrong?

ticket.object_cus_area:“B2B”
ticket.object_cus_area.name:“B2B”

4

Just remove ticket. and make sure your index is up-to-date. Works fine for me.

5

OK, so object_cus_area:“1” worked fine. Seems like you need to use the ID instead of the name.
Thanks for the hint.

6

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