Search doesnt show tickets belonging to secondary organization


  • Used Zammad version: 5.2.x
  • Used Zammad installation type: Source
  • Operating system: Ubuntu 20.04.1 LTS
  • Browser + version: Firefox 104.0.1, Chrome 104.0.5112.102

Expected behavior:

  • When i as a user with customer role searches for a ticket i expect to get a result even if the ticket belongs to a secondary organization which i have access to.

Actual behavior:

  • The search result displays tickets belonging to my primary organization but not the secondary organization.

Steps to reproduce the behavior:

    1. Make sure the user have customer role and have access to a secondary organization with tickets
  1. Search for a ticket belonging to the secondary organization

That indeed looks odd and feels unintended.
Please create a bug report in Zammads repository and make sure to mention this thread to speed up the verification of the issue.

Does only seem to affect secondary organizations.


Thank you for you reply,

I have created below issue.

Best regards

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