Scheduler UI missing in Helm/Kubernetes deployment (Zammad 6.5)

pnull · June 11, 2025, 1:01pm

Infos:

Used Zammad version: 6.5
Used Zammad installation type: Helm chart (official) in Kubernetes
Operating system: Zammad Docker containers on Kubernetes (EKS)
Browser + version: Chrome (latest), also tested in Safari

Expected behavior:

The Scheduler UI should be visible under Admin → System, as documented here:Scheduler — Zammad Admin Documentation documentation
This would allow us to define automated jobs (e.g. GDPR cleanup rules) via the web interface.

Actual behavior:

The zammad-scheduler pod is running and successfully executing background jobs (e.g. DataPrivacyTask.create! via Rails works as expected).
However, the Scheduler UI is not visible in the admin interface at all.
We tried creating a scheduler_enabled setting via Rails console, but that setting seemts to longer exists in Zammad 6.5.
No way to enable the Scheduler UI was found in the documentation or Helm chart values.

Steps to reproduce the behavior:

Deploy Zammad 6.5 via the official Helm chart in Kubernetes
Ensure zammad-scheduler pod is running
Open the admin interface
Check under Admin → System: Scheduler UI is missing
Attempt to enable via Rails console: Setting.create!(...) fails due to missing attributes

MrGeneration · June 11, 2025, 1:02pm

Check your users permissions. I bet you do not have full administrative permissions. If you do, you might want to share your role configurations. The settings you’ve tried to use never existed btw. There’s no “hide that stuff”.

pnull · June 11, 2025, 1:07pm

Thanks for clarification. My user has “full administrative permissions”.