Scheduler note should support formatting shortcuts

Technical assistance
1

Infos:

  • Used Zammad version: 6.4.1
  • Used Zammad installation type: package
  • Operating system: Ubuntu
  • Browser + version: Firefox on Windows

What happened

I just came across an inconsistency with the scheduler. I’m not sure if it’s enough to call it a bug, though, so I’m posting here instead of GitHub.

When creating a new scheduler entry, it’s possible to create a note that will be saved in the ticket history of the affected tickets.

When I tried to create an unordered list within that note by pressing [CTRL]+[SHIFT]+L, I was thrown out of the scheduler creation and sent to a Google page.

Apparently, in Firefox, this shortcut pastes the content of the clipboard into the address bar and sends it. So, if it’s a full website address, it will go to the website, if it’s something else, it will use the default search engine.

Except when I’m in Zammad writing on tickets when Zammad’s handling of the same shortcut seems to take precedence.

What I expected

I’d expect the note field in the scheduler to have the same features as a note field in the ticket view.

2

Never mind - I was under the false impression that the note field adds information to the ticket. Apparently, it’s just meant as a note for the scheduler itself.

From the admin documentation:

You can use the note field to describe the purpose of the scheduler. This is only visible to other admins when they are editing the scheduler. It is not a way to add notes to objects.