Scheduler is set to delete all tickets that have been given the “spam” tag every night
** Conditions: Tags → contains all → spam
** Execute changes: Action → delete and State → closed
Scheduler shows that it has already processed >10k tickets, expected behavior is that these are removed from the system permanentyl
Actual behavior:
even though scheduler shows ticket processing these are not removed from Zammad
Steps to reproduce the behavior:
create scheduler with the configuration mentioned above, give tickets a “spam” tag
Yes, but to be completely honest I do not know why. I am sure someone must have changed something in the Zammad configuration, but so far I have not hunted that info since I was simply happy that it worked and I could take my mind elsewhere.
Only thing I saw was that the amount of tickets in my overviews dropped from 10k to 100 over the course of a few days.
The scheduler only had to process tickets with a spam tag, regardless of state. But since I also have a trigger that closes tickets tagged as spam and I also had a trigger that sets a spam tag for certain topics and sender domains, I would guess that the schedulere only had to process closed tickets, not deleted tickets.
Hi, I have re-checked the schedulers, and they indeed all now only have the action “delete”. Seems that this might have done the trick, although I did not follow up on whether the change to actions was what triggered the scheduler to actually work. But I will keep that in mind in the future, thanks a lot!
Does that mean that schedulers will not process tickets in general if there are more actions after the delete action?
