Right now you can only add or remove specific tags in scheduler jobs. This is nice if new tickets should be handled:
We merge so many tickets every day that we’re left with many merged tickets that still got their tags. If our agents search for a tag 50% or more of the results lead to already merged tickets which is usually pretty inefficient, as they then have to click on the linked tickets.
So, after merging we would like to remove tags from the merged ticket, as the target ticket is already correctely tagged.
It would be really nice to have a “clear all” action beside the current “add” and “remove” actions while executing actions in a scheduler job.
We use Zammad version 6.3.1
Thanks a lot!