Schedule tasks to remind you of old open tickets by mail

[MrGeneration]

Hey,

@ITMSuhl

The scheduler should run once a week and remind you of tickets that have not been changed for 30 days.

But when the scheduler reminds you of the tickets, it creates an entry in the ticket.
As a result, the ticket has been updated and would no longer be covered by the task planning.

You may not want to check for “last updated” but “last contact” instead. This will not change until further communication articles have been created. I think that would be what you’d need.

Keep in mind, especially for last contact, that Zammad has two modes in updating this value. You can find more information on that (and the reasons) here:
https://admin-docs.zammad.org/en/latest/settings/ticket.html

(see ticket last contact behaviour)

@ITMSuhl

I would rather explain it in German, because my English is not so good.

Sorry, but this is not possible I’m afraid. This would help only a small percentage of Zammads user base. If you require german support, we can offer a support contract if required.