S/MIME-support for Agent Notifications

Feature requests
1

  1. What is your original issue/pain point you want to solve?
    When receiving agent notifications, they always include a link. To prevent easy phishing attempts, it would be useful to easily verify the sender as Zammad.

  2. Which are one or two concrete situations where this problem hurts the most?
    Agent receives a phishing mail in form of an agent notification. He clicks a link in the mail and thinks, he is logged into his Zammad instance. But its a phishing trap instead.

  3. Why is it not solvable with the Zammad standard?
    Because S/MIME (&PGP) can only be used for customer communication, not for agent notifications.

  4. What is your expectation/what do you want to achieve?
    Enable S/MIME-Signing of agent notifications.

Ticket#10111842

3 Likes