would it be possible to trigger some external actions, either on the same Zammad server or remotely, when an email is received with specific words in the subject?
Subject: [zammad-action] deploy new vm foobar
this would trigger a Terraform plan or a script to get a new VM deployed
Subject: [zammad-action] configure foobar
this would trigger another script or Ansible and run one or more playbooks to do some configuration management on the server/VM foobar
Subject: [zammad-action] help
this would return a list of available choices, pretty much like what Majordomo did in the past
Of course, some kind of control mechanism should exist in order to avoid the system to be flooded with actions… i.e.: avoid a user sending 10000 emails with the same request, add some throttling, etc
What do you think guys?
I look forward to your reactions.
Thanks and regards,