I integrated zammad with our 3CX system, when a person calls that is registered in the ticketsystem 3CX should save the contact info: firstname, lastname, company name and phone number
Actual behavior:
Instead of the company name the company id is copied, a numeric value. this is correct, because that is the field that i refer to.
When looking at the url where the information is retrieved http://tickets.riwo.eu/api/v1/users/search?query=*[Number] there is no field that states company name. Is this something that is retrieved through a setting, or would this be a feature request, instead of technical assistance?
What you’re looking for is organization_id which is a user attribute.
I suppose that this behaviour is a bit unexpected for you, but technically correct, as the WebApp does retrieve the user and organization by its ID.
So technically you might need to fetch the organization name in a second request.
Yes, the organization_id is indeed retrieved, which is a number. This is then used as the company name. The company name is not stated in the database page so from where could this be fetched?