Restoring/Backup failed

Technical assistance
1
  • Used Zammad version: 5.4.1
  • Used Zammad installation type: docker-compose
  • Operating system: Ubuntu 22.04

Expected behavior:

  • create a backup with zammad_backup.sh to switch to new system

Actual behavior:

When i try to backup the Script runs abount an hour and after that the following error message appears:

/opt/zammad/contrib/backup/functions: line 199: pg_dump: command not found
Ensuring dump permissions …
chmod: cannot access ‘/var/tmp/zammad_backup/20250130131250_zammad_db.psql.gz’: No such file or directory

Steps to reproduce the behavior:

run ./zammad_backup.sh with root or zammad user in my docker-compose container

Did someone else had this Problem?

2

Your Zammad version is extremely outdated.
We’re at 6.4.1 and had several security releases since then.

3

Thanks for the fast reply.
I know thats the reason for the backup.
I want to create a new Instance on a new server but need the Database and stored attachments…

A simple upgrade to the next major version didnt work either

4

Just run a mkdir -p /var/tmp/zammad_backup/ or actually inspect the config file of the backup and restore script which allows you to set the stuff the way you want it to be. The script does not create any directories for you.