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- Used Zammad version: 2.7
- Used Zammad installation source: (source, package, …) RPM Package
- Operating system: CentOS 7
- Browser + version: Chrome Stable
- it doesn’t work. It starts from 80010
Steps to reproduce the behavior:
There are 2 things you need to note.
- The system has an ID which is pre-pended to the ticket number. (Settings --> Ticket --> Number). This also includes the side of the ticket number which is then padded.
- There is a checksum option which will also modify the ticket number to include some sort of check that the generated ticket number is valid.
@InsaeSplash, thanks a lot for pointing me the System ID part. My System ID was set to 80, so it makes sense.
But, it doesn’t matter if i use the checksum option or not, the ticket created is not getting reset to zero using the method Reset database to start from zero
@thorsteneckel may correct me, but I don’t think you can get below “9” increments from the beginning. I guess this is because of the default data that normaly comes with Zammad.
This might be because Zammad adds a checksum at the end of each generated number if the setting is active. In your case the checksum would be 0 which makes the 1 (which is correct then in your setup) look like a 10. Please check Manage -> Settings -> Ticket -> Number -> Checksum (default: no):
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