Important: If you are a Zammad Support or hosted customer and experience a technical issue, please refer to: support@zammad.com using your zammad-hostname / or company contract.
Used Zammad version: 2.7
Used Zammad installation source: (source, package, …) RPM Package
Operating system: CentOS 7
Browser + version: Chrome Stable
Expected behavior:
After following the arctile Reset database to start from zero to reset the ticket number to zero, it doesn’t work. It starts from 80010
The system has an ID which is pre-pended to the ticket number. (Settings --> Ticket --> Number). This also includes the side of the ticket number which is then padded.
There is a checksum option which will also modify the ticket number to include some sort of check that the generated ticket number is valid.
@InsaeSplash, thanks a lot for pointing me the System ID part. My System ID was set to 80, so it makes sense.
But, it doesn’t matter if i use the checksum option or not, the ticket created is not getting reset to zero using the method Reset database to start from zero
@anon29869905 may correct me, but I don’t think you can get below “9” increments from the beginning. I guess this is because of the default data that normaly comes with Zammad.
This might be because Zammad adds a checksum at the end of each generated number if the setting is active. In your case the checksum would be 0 which makes the 1 (which is correct then in your setup) look like a 10. Please check Manage → Settings → Ticket → Number → Checksum (default: no):
