Reset password problem


  • Used Zammad version: 3.1
  • Used Zammad installation source: (source, package, …)DEB
  • Operating system: Ubuntu 16.04
  • Browser + version: Safari

Expected behavior:

Actual behavior:

  • statuscode: 500 {“error”:“ARGON2_MEMORY_ALLOCATION_ERROR”} can’t reset the password because of this error!

Steps to reproduce the behavior:

Where does this error appear?
What does your logfile say?

Whats your hardware ressource configuration on your Host?

Side note: Please note that Zammad 3.1 is depreacted and there were important security updates introduced with Zammad 3.3 - you might want to consider upgrading.