Requesting Assistance in creating Workflow to assign ticket to different Customer Role by Agent

Technical assistance
1

I have created Roles in Zammad Team Admin , Agent and Customer. I have created work flow that All Agent can handover tickets to Different Agent, My Team needed something Different. So they looked into Ticketing Tool and requested to solve issue as We are using this tool with in Organization, Thus allowing everyone to open a Ticket. But everyone should be the Customers Section So they can create ticket, But Team Admin Could send to different Customer Role .

Expected behavior:

  • I am expecting that Team admin can hand over that ticket to another person with same Customer Role as Following ( This image was taken when we have given that person Agent Perms)
    https://i.imgur.com/AFdqNQL.png

Actual behavior:

Is it somehow possible by changing through CLI to enable this option for Team Admin (Agent Role) to hand over ticket to Different person who’s role perms are similar to Agent ones

LEt me share Role Setting
Level 1 ( Customer Role Setting)
https://i.imgur.com/ojwas03.png

Level 2 ( Agent Role Setting)
https://i.imgur.com/fpOx3Jq.png

Team Admin Role Setting ( Agent Based Role Seetting Designed to assign tickets)
https://i.imgur.com/PFlWSwf.png

Steps to reproduce the behavior:

2

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