Request Management Feature

Hello everyone,

in Zammad, is there the possibility of request management as in e.g. OTRS, Request Tracker or Zendesk? If not planned to implement this? I´m running Zammad 3.1 under CentOS 7.

I need this to have hardware approve orders to foreign departments.


We currently don’t have such a functionality. I can’t tell you if this will ever be on our roadmap at the moment.

You have two options here:

  • wait
  • custom development (by us or on your own)
  • (and a third would be API which might be far from perfect for that use case)

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.