Request Management Feature

Hello everyone,

in Zammad, is there the possibility of request management as in e.g. OTRS, Request Tracker or Zendesk? If not planned to implement this? I´m running Zammad 3.1 under CentOS 7.

I need this to have hardware approve orders to foreign departments.


We currently don’t have such a functionality. I can’t tell you if this will ever be on our roadmap at the moment.

You have two options here:

  • wait
  • custom development (by us or on your own)
  • (and a third would be API which might be far from perfect for that use case)