Hi,
I think I am completely blind.
I find a report tool and the dashboard.
However, whenever I go in the report tool, I can see all created tickets and closed ticket.
I didn’t find the way to get a column with the “solution time” (time for which the ticket was open to close).
Neither, average solution time or such.
Only the daily stat in the dashboard.
Is there a way to have monthly or yearly ?
Thank you,
Carl.
The onboard reporting is fairly basic.
You may want to consider using Grafana instead. It’s much more powerful than Zammads reporting and should provide nearly anything you require.
We also have dashboards for it to begin with.
You can learn more in the documentation:
https://docs.zammad.org/en/latest/appendix/reporting-tools-thirdparty.html
Zammad provides cearly, monthly, weekls and daily reporting:
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