Reporting problem

[johnstk]

• Used Zammad version: 2.5.x
• Used Zammad installation source: (source, package, …) source
• Operating system: Ubuntu
• Browser + version: All

Expected behavior:

• Reports shows all tickets

Actual behavior:

• Reporting bookmark shows me records between Feb and Mai only (pic in attachment). Users made almost 1000 tickets but i can download 173 records. I dont know why’s not working. When i pressed Health check, it returns :

healthy	false
message	“unprocessable mails: 1;3817 failing background jobs.;Failed to run background job #1 ‘BackgroundJobSearchIndex’ 10 time(s) with 207 attempt(s).”
issues
0	“unprocessable mails: 1”
1	“3817 failing background jobs.”
2	“Failed to run background job #1 ‘BackgroundJobSearchIndex’ 10 time(s) with 207 attempt(s).”
actions	[]


Can anyone help me solve this problem? Any possible solutions?

Best regards,
johnstk

[MrGeneration]

Reporting relies on elasticsearch.

Please ensure it is running (you didn’t specify it above, please supply elasticsearch version!).
You find unprocessible E-Mails within /opt/zammad/tmp/unprocessible_mail/ - you can simply retry the import.

Please note that Zammad Version 2.5.x is outdated - we encourage you to update to the current version.
This also brings improvements to the E-Mail import validation process.

[johnstk]

Ok, i understand. Thanks for help. I try install new version and then i’ll see what happen.

johnstk