Reporting problem

  • Used Zammad version: 2.5.x
  • Used Zammad installation source: (source, package, …) source
  • Operating system: Ubuntu
  • Browser + version: All

Expected behavior:

  • Reports shows all tickets

Actual behavior:

  • Reporting bookmark shows me records between Feb and Mai only (pic in attachment). Users made almost 1000 tickets but i can download 173 records. I dont know why’s not working. When i pressed Health check, it returns :
healthy false
message “unprocessable mails: 1;3817 failing background jobs.;Failed to run background job #1 ‘BackgroundJobSearchIndex’ 10 time(s) with 207 attempt(s).”
0 “unprocessable mails: 1”
1 “3817 failing background jobs.”
2 “Failed to run background job #1 ‘BackgroundJobSearchIndex’ 10 time(s) with 207 attempt(s).”
actions []
![zammad_err 690x195](upload://uwK4QENru277uYXcWBY8eE7IUh5.png)

Can anyone help me solve this problem? Any possible solutions?

Best regards,

Reporting relies on elasticsearch.

Please ensure it is running (you didn’t specify it above, please supply elasticsearch version!).
You find unprocessible E-Mails within /opt/zammad/tmp/unprocessible_mail/ - you can simply retry the import.

Please note that Zammad Version 2.5.x is outdated - we encourage you to update to the current version.
This also brings improvements to the E-Mail import validation process.

Ok, i understand. Thanks for help. I try install new version and then i’ll see what happen.


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