Reporting does not always show First reaction in Excel

[MaxG]

Infos:

• Used Zammad version: 5.0.x
• Used Zammad installation type: (source, package, docker-compose, …)
• Operating system: Debian 10
• Browser + version: Google Chrome

Expected behavior:

• When i Download the Reporting in Zammad, i especially need to see the collumn “First response at” filled with information.

Actual behavior:

• Only a few collumns are filled with a timestamp

Steps to reproduce the behavior:

• tried to create a report-profile to bypass the problem
  
  

[MaxG]

Hello? I still need help at this Problem.

When i download the reporting, many collumns in the Excel list arent displayed.

Why does this happen?

Thanks in advance

[MrGeneration]

Some fields are function specific.
first response at and others are relevant for Zammads SLA calculation. I assume the tickets in questions do not qualify for SLA calculation in your case.