Reporting does not always show First reaction in Excel


  • Used Zammad version: 5.0.x
  • Used Zammad installation type: (source, package, docker-compose, …)
  • Operating system: Debian 10
  • Browser + version: Google Chrome

Expected behavior:

  • When i Download the Reporting in Zammad, i especially need to see the collumn “First response at” filled with information.

Actual behavior:

  • Only a few collumns are filled with a timestamp

Steps to reproduce the behavior:

Hello? I still need help at this Problem.

When i download the reporting, many collumns in the Excel list arent displayed.

Why does this happen?

Thanks in advance