Reporting and roll settings bugged after restore

  • Used Zammad version: 3.4 & 4.1
  • Used Zammad installation type: both source
  • Operating system: CentOS 8
  • Browser + version: Firefox 78.14.0esr

Expected behavior:

Show settings for roles as described in the documentation and in our live environment:

Actual behavior:

Settings seem bugged and are not showing all options (e.g. “report” is missing along with the icon in the lower left bar) while showing others twice (see chat and agent-permissions):

Steps to reproduce the behavior:

Created a backup in our live environment running on Centos 7 and Zammad version 3.4.
Setup a new Server running CentOS 8 and installed the newest zammad release 4.1.
Resored the backup and reinstalled Zammad (via “yum reinstall zammad”) to fix some errors I found this solution to here in the forum.
Elasticsearch index has been rebuilt.

Tried this several times, always ending in the result as described above.

Sounds like you have caching issues - do the following:

systemctl stop zammad
zammad run rails r "Cache.clear"
systemctl start zammad

That should fix your issues.

Thank you for your reply.

That was the solution.

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.