Reporting and roll settings bugged after restore

[d.schmidt]

• Used Zammad version: 3.4 & 4.1
• Used Zammad installation type: both source
• Operating system: CentOS 8
• Browser + version: Firefox 78.14.0esr

Expected behavior:

Show settings for roles as described in the documentation and in our live environment:

Actual behavior:

Settings seem bugged and are not showing all options (e.g. “report” is missing along with the icon in the lower left bar) while showing others twice (see chat and agent-permissions):

Steps to reproduce the behavior:

Created a backup in our live environment running on Centos 7 and Zammad version 3.4.
Setup a new Server running CentOS 8 and installed the newest zammad release 4.1.
Resored the backup and reinstalled Zammad (via “yum reinstall zammad”) to fix some errors I found this solution to here in the forum.
Elasticsearch index has been rebuilt.

Tried this several times, always ending in the result as described above.

[MrGeneration]

Sounds like you have caching issues - do the following:

systemctl stop zammad
zammad run rails r "Cache.clear"
systemctl start zammad

That should fix your issues.

[d.schmidt]

Thank you for your reply.

That was the solution.