Report profile is case insensitive and the report is case sensitive


  • Used Zammad version: 5.0.3
  • Used Zammad installation type: package
  • Operating system: Centos 7.9 X86_64
  • Browser + version: Chrome 99.0.4844.74 (Official Build) (64-bit)

Expected behavior:

  • The report filter should be case insensitive

Actual behavior:

  • The filter is case sensitive

Steps to reproduce the behavior:

  • The filter of the reports in the preview is case insensitive, but when the report is generated it is case sensitive:

  • In the new profile creation, with “usuario” or “USUARIO” (both) show 79 tickets:

  • The final report, with “USUARIO” shows 7 tickets, and with “usuario” shows 9 tickets, for the same period of time:

The preview may behave slightly different - it’s to give you a rough idea what is being returned.
There’s no option to filter case insensitive in Zammad.

then it seems not to work well, since in effect it does not distinguish it should show the same data and it is not like that