Report profile, distinguishes lowercase from uppercase


There is a problem with the reports, after the update to version 5, for example, the filter by title that contains the word “user” in the preview shows the quantity correctly, but then when I want to download the report, it does not bring me all the tickets, only those that have the exact word “user”, that is, if it says “User” or “USER” it does not bring them, that generates many problems and before in version 4 it seems to me if it worked well