- Used Zammad version: 5.3.1-1673273375.1b11bdb8.buster
- Used Zammad installation type: (source, package, docker-compose, …)
- Operating system: Buster
- Browser + version:
Reports and schedules seem to all about tickets that have been created.
How do I schedule tasks if someone does NOT raise a ticket for e.g. 1 month.
You can schedule based on a specific age on tickets (like “updated at”):
However, you cannot qualify this on a user basis.
Technically you could have a look via API if that helps, requires fiddling from your end though.
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