as a small business service provider, I neeed a report how many hours were tracked down in tickets each day by each agent.
For tickets opened before, only newly added hours shall be counted…
I would even pay for this feature if the community is not interested - hope I can write that here…
In mere theory you could built such a functionality based on API information.
You’d have to do some math magic etc, but basically the information you’re looking for are already existing in ticket histories.
Maybe that helps.
Usually people want to track the complete ticket runtime. I understand that this gets troublesome if one reopens the ticket, however, if this happens in independent months, Zammad would already provide this information. This is the reason why Zammads time accounting provides two time values within the admin UI.
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