Reply to a ticket via email as an agent

Technical assistance
1

Hello everyone,

We’ve recently started using the Community Edition of Zammad in Version 7.0.1 and are very happy with it.

We use several groups with different email addresses from different domains. The notification address is a separate address from yet another domain.

So far, everything is working perfectly. But I have several blind agents in one group. They would like to reply to a ticket via email in response to the notification email from Zammad. Unfortunately, I haven’t found anything about this in the forum. Can you help?

Cheers Björn

2

Replying to notifications is not supported. There are people workarounding it, but I cannot recommend it.

1 Like
3

Wow, thanks for the really quick reply, even though it’s not exactly good news. :wink:
The web UI isn’t entirely accessible for my colleagues, but they seem to be able to get on with their work.
Thanks a lot

Björn

1 Like
4

Agents need access via web ui, customers do not. As long as the replies are done via mail.

5

Okay, I understand. So my blind colleagues will work via web ui. Our customers are sending mail. So all is fine.

1 Like
6

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