*Used Zammad version: 3.2.0-1578664361.375c4929
*Used Zammad installation source: Debian Package
*Operating system: Ubuntu 18.04
*Browser + version: Firefox 72.0.1
Is there a way to set email reminder notifications to only send once? (instead of a follow up at midnight every 24 hours after the limit is reached)
Related issue here:
Heya,
I’m afraid that is not possible unless you release the ticket from it’s pending reminder that.
Reason for that is that Zammad keeps on notifying you about a ticket you didn’t catch up on (yet) to remind you that you might want to have a look.
Personally I don’t think that this behaviour will change, because it’s designed to keep reminding you of open todos.