Reopened ticket from inactive user

[MrGeneration]

Do not remove owner when opening an old ticket

Title: Do not remove owner when opening an old ticket if he is no longer an agent but his ID is still in the DB. Everytime I open an old ticket to research something, the owner is removed if the was an old colleague that isn’t working anymore for our company. This causes the problem that when closing the ticket tab you are asked if you want to save the changes. I think the best way to solve this would be to not remove the owner when the ticket status is “closed”. This would also have the adva…