- Used Zammad version: I don’t know how to tell because I’m an agent, not an admin
- Used Zammad installation type: I don’t know how to tell because I’m an agent, not an admin
- Operating system: Windows 11
- Browser + version: Firefox 129.0.2 (64-bit)
Expected behavior:
- Reply to customer below quoted text is readable
Actual behavior:
- Only part of the reply below the quoted text is readable. A possible reason is that part of the response was copied/pasted from someone else’s ticket. On our two-person team, the admin is too busy to create response templates and I (the agent) do not have admin permissions.
Steps to reproduce the behavior:
- Attempted to reproduce the behaviour by responding both above, below, and within quoted text. Could not replicate.
Please see attached images, which I hope explain more of what our customer saw and what I saw when I attempted to troubleshoot it.
