Remove or delete an email or ticket

How do I, as an administrator, delete e-mail sent by an agent. Or the whole ticket is fine as well. There is sensitive info in it, and should not stay visible to the other agents. I see this can be done with ‘notes’, but not with e-mails.
Also; I’ve read the other topic on the fact it shouldn’t be allowed to delete by agents. I agree. Maybe its possible (for audit purposes) to make a function wich makes it classified/unreadable to agents and clients.


You can do these tasks (deletion of a ticket) via scheduler or console:

This topic was automatically closed after 416 days. New replies are no longer allowed.