Remote Support From Within Zammad

Technical assistance
1

Greetings,

Is there a way to integrate a remote support tool like TeamViewer or AnyDesk with Zammad, so that an Agent can initiate the connection from within Zammad?

2

Yes and no.
Only if the remote tool of question has a fixed way that can be called by an supported URL and if you either no the support IDs before hand or is provided by the user.

Link templates can be a solution, that is, if above applies:
https://admin-docs.zammad.org/en/latest/system/objects/types.html#link-templates

3

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