"Reminder reached" Mails not stop sending

  • Used Zammad version: 4.1.x
  • Used Zammad installation type: source
  • Operating system: Debian
  • Browser + version: different Browsers

Expected behavior:

  • Reminder reached mails should stop sending when a ticket is on state closed or is deleted

Actual behavior:

  • A ticket which was change to closed after it was on pending reminder still sends daily Mails “[Ticket #123456] Reminder reached …”. We decided to delete this single ticket to stop this, but we are very wondering that still we receive a daily notification.

Steps to reproduce the behavior:

  • unknown

Sounds like you have a second Zammad instance that happens to have the same ticket number.
As you didn’t clear the causing ticket (because other system) this probably is the reason.

Other than that: Delayed jobs.

If that’s not the case than it’s impossible to be triggered by Zammad.

Thank you! Something mysterious happened and our old instance was back online. I shut it down again. KR

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