- Used Zammad version: 5.1.1
- Used Zammad installation type: package
- Operating system: Ubuntu 20.04
- Browser + version:
If I get a message that a ticket has changed, I don’t want to get a message for bulk changes like setting values of custom fields.
I can only choose if I want to get a message on a ticket change.
To be informed about customers that send new messages to a ticket, I need to enable this.
On Bulk Actions, I get so much mails that I lose the overview about what tickets are new or edited.