Regex Capturing Group In Email Filter

Technical assistance
1

Infos:

  • Used Zammad version: 6.5.0
  • Used Zammad installation type: (source, package, docker-compose, …) package
  • Operating system: Ubuntu 24.04
  • Browser + version: Chrome

Expected behavior:

  • The title of new tickets should be updated with the contents of the regex capturing group, captured by the regex in the Title matching condition.

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Actual behavior:

  • New tickets are created with the title $1 - Internet Down

Steps to reproduce the behavior:

  • Create a trigger
  • Set the Conditions For Affected Objects Title to matches regex: ^Internet\sfailure\sduration\s\(\d+\sminutes?\),\s(.+)$
  • Set Execute Changes on Object Title to: $1 - Internet Down
2

I’m pretty sure that regex is only meant for comparison in Zammad. I haven’t seen it being used like this, hence I’d tag this as a feature request.