Refer to agents in ticket notes

Feature requests
1

Dear Zammad Community, it would be nice to be able to refer to other agents in the notes of a ticket. So e.g. with an @Agent. Then a selection list of possible agents should appear, from which one or more agents can be selected. The assigned agents should then receive a message that the ticket contains information for them. I’ve seen this in a few other systems. Is that already possible? If yes how? Thanks and regards,

Tim

2

What you’re talking about is the ability to mention agents.
We already have accepted this feature request and currently are search for sponsors.

You can learn more about the scope here:

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