Rake searchindex:rebuild Issues since 4.0 upgrade

Infos:

  • Used Zammad version: 4.0.x
  • Used Zammad installation source: source
  • Operating system: Ubuntu 18.04
  • Browser + version: N/A

Expected behavior:

Post upgrade to 4.0 (as per Updating Zammad — Zammad documentation) continue to work fine as it did prior to upgrade.

Actual behavior:

Monitoring showed issues, ran searchindex:rebuild with issues

Steps to reproduce the behavior:

Monitoring Screenshot

Updating Elasticsearch

root@zammad_server:~# zammad run rake searchindex:rebuild
drop indexes…done
delete pipeline (pipeline)… done
create indexes…done
create pipeline (pipeline)… done
reload data…
reload Ticket

Response:
#<UserAgent::Result:0x000056089915f8e0 @success=false, @body="{“error”:{“root_cause”:[{“type”:“cluster_block_exception”,“reason”:“index [zammad_production_ticket] blocked by: [TOO_MANY_REQUESTS/12/disk usage exceeded flood-stage watermark, index has read-only-allow-delete block];”}],“type”:“cluster_block_exception”,“reason”:“index [zammad_production_ticket] blocked by: [TOO_MANY_REQUESTS/12/disk usage exceeded flood-stage watermark, index has read-only-allow-delete block];”},“status”:429}", @data=nil, @code=“429”, @content_type=nil, @error=“Client Error: #<Net::HTTPTooManyRequests 429 Too Many Requests readbody=true>!”>

Payload:
{“id”:4069,“group_id”:1,“priority_id”:2,“state_id”:1,“organization_id”:42,“number”:“244001”,“title”:“Create individual ad - 8 Silkwood Close”,“owner_id”:7,“customer_id”:90,“note”:null,“first_response_at”:null,“first_response_escalation_at”:null,“first_response_in_min”:null,“first_response_diff_in_min”:null,“close_at”:null,“close_escalation_at”:null,“close_in_min”:null,“close_diff_in_min”:null,“update_escalation_at”:null,“update_in_min”:null,“update_diff_in_min”:null,“last_contact_at”:“2021-04-12T04:43:44.133Z”,“last_contact_agent_at”:null,“last_contact_customer_at”:“2021-04-12T04:43:44.133Z”,“last_owner_update_at”:“2021-04-12T04:44:10.827Z”,“create_article_type_id”:1,“create_article_sender_id”:2,“article_count”:1,“escalation_at”:null,“pending_time”:null,“type”:null,“time_unit”:null,“preferences”:{“channel_id”:12},“updated_by_id”:170,“created_by_id”:90,“created_at”:“2021-04-12T04:43:44.064Z”,“updated_at”:“2021-04-12T04:44:10.807Z”,“group”:{“id”:1,“signature_id”:3,“email_address_id”:13,“name”:“Operations”,“assignment_timeout”:null,“follow_up_possible”:“yes”,“follow_up_assignment”:true,“active”:true,“note”:"",“updated_by_id”:3,“created_by_id”:1,“created_at”:“2020-05-18T06:44:59.595Z”,“updated_at”:“2021-03-23T03:47:09.698Z”},“priority”:{“id”:2,“name”:“2 normal”,“default_create”:true,“ui_icon”:null,“ui_color”:null,“note”:null,“active”:true,“updated_by_id”:1,“created_by_id”:1,“created_at”:“2020-05-18T06:44:59.808Z”,“updated_at”:“2020-05-18T06:44:59.808Z”},“state”:{“id”:1,“state_type_id”:1,“name”:“new”,“next_state_id”:null,“ignore_escalation”:false,“default_create”:true,“default_follow_up”:false,“note”:null,“active”:true,“updated_by_id”:1,“created_by_id”:1,“created_at”:“2020-05-18T06:44:59.690Z”,“updated_at”:“2020-05-18T06:44:59.719Z”},“organization”:{“id”:42,“name”:“SJ Shooter Real Estate”,“shared”:false,“domain”:"",“domain_assignment”:false,“active”:true,“note”:"",“updated_by_id”:1,“created_by_id”:1,“created_at”:“2020-06-01T07:27:31.622Z”,“updated_at”:“2021-04-12T07:37:02.060Z”},“owner”:{“id”:7,“organization_id”:null,“login”:“chris@bl.com",“firstname”:“Chris”,“lastname”:“Mott”,“email”:"chris@bl.com”,“image”:null,“image_source”:null,“web”:"",“phone”:“2019”,“fax”:"",“mobile”:"",“department”:"",“street”:"",“zip”:"",“city”:"",“country”:"",“address”:"",“vip”:false,“verified”:false,“active”:true,“note”:"",“last_login”:“2021-04-05T22:31:14.186Z”,“source”:null,“login_failed”:0,“out_of_office”:false,“out_of_office_start_at”:null,“out_of_office_end_at”:null,“out_of_office_replacement_id”:null,“preferences”:{“notification_config”:{“matrix”:{“create”:{“criteria”:{“owned_by_me”:true,“owned_by_nobody”:true,“subscribed”:true},“channel”:{“email”:false,“online”:true}},“update”:{“criteria”:{“owned_by_me”:true,“owned_by_nobody”:true,“subscribed”:true},“channel”:{“email”:false,“online”:true}},“reminder_reached”:{“criteria”:{“owned_by_me”:true,“subscribed”:false},“channel”:{“email”:false,“online”:true}},“escalation”:{“criteria”:{“owned_by_me”:true,“subscribed”:false},“channel”:{“email”:false,“online”:true}}},“group_ids”:[“1”]},“locale”:“en-gb”,“notification_sound”:{“file”:“Xylo.mp3”,“enabled”:true},“intro”:true,“tickets_closed”:7,“tickets_open”:0},“updated_by_id”:1,“created_by_id”:3,“created_at”:“2020-05-19T04:03:00.009Z”,“updated_at”:“2021-04-10T04:36:31.161Z”,“title”:“Ad Account Manager”},“customer”:{“id”:90,“organization_id”:42,“login”:“noreply@eagleagent.com.au”,“firstname”:“Samuel”,“lastname”:“Shooter”,“email”:“noreply@eagleagent.com.au”,“image”:null,“image_source”:null,“web”:"",“phone”:"",“fax”:"",“mobile”:"",“department”:"",“street”:"",“zip”:"",“city”:"",“country”:"",“address”:"",“vip”:false,“verified”:false,“active”:true,“note”:"",“last_login”:null,“source”:null,“login_failed”:0,“out_of_office”:false,“out_of_office_start_at”:null,“out_of_office_end_at”:null,“out_of_office_replacement_id”:null,“preferences”:{“tickets_closed”:740,“tickets_open”:7,“signature_detection”:“Hi Team bl,\n\nCould you please add this property to the ‘first look’ carousel?\n\nPlease shift to a regular ‘for sale’ carousel after 7 days :)\n\nhttp://www.sjshooter.com.au/\n\nThanks heaps!\n"},“updated_by_id”:7,“created_by_id”:90,“created_at”:“2020-06-03T05:31:18.761Z”,“updated_at”:“2021-04-12T07:37:03.030Z”,“title”:""},“create_article_type”:{“id”:1,“name”:“email”,“note”:null,“communication”:true,“active”:true,“updated_by_id”:1,“created_by_id”:1,“created_at”:“2020-05-18T06:44:59.834Z”,“updated_at”:“2020-05-18T06:44:59.834Z”},“create_article_sender”:{“id”:2,“name”:“Customer”,“note”:null,“updated_by_id”:1,“created_by_id”:1,“created_at”:“2020-05-18T06:44:59.942Z”,“updated_at”:“2020-05-18T06:44:59.942Z”},“updated_by”:{“id”:170,“organization_id”:null,“login”:"sara.k@bl.com”,“firstname”:“Sara”,“lastname”:“Watling”,“email”:“sara.k@bl.com",“image”:null,“image_source”:null,“web”:"",“phone”:“2014”,“fax”:"",“mobile”:"",“department”:"",“street”:"",“zip”:"",“city”:"",“country”:"",“address”:"",“vip”:false,“verified”:false,“active”:true,“note”:"",“last_login”:“2021-04-08T00:52:38.617Z”,“source”:null,“login_failed”:0,“out_of_office”:false,“out_of_office_start_at”:null,“out_of_office_end_at”:null,“out_of_office_replacement_id”:null,“preferences”:{“notification_config”:{“matrix”:{“create”:{“criteria”:{“owned_by_me”:true,“owned_by_nobody”:true,“subscribed”:true},“channel”:{“email”:false,“online”:true}},“update”:{“criteria”:{“owned_by_me”:true,“owned_by_nobody”:true,“subscribed”:true},“channel”:{“email”:false,“online”:true}},“reminder_reached”:{“criteria”:{“owned_by_me”:true,“subscribed”:false},“channel”:{“email”:false,“online”:true}},“escalation”:{“criteria”:{“owned_by_me”:true,“subscribed”:false},“channel”:{“email”:false,“online”:true}}},“group_ids”:[“1”,“2”,“3”]},“locale”:“en-gb”,“notification_sound”:{“file”:“Xylo.mp3”,“enabled”:true},“intro”:true,“tickets_closed”:1,“tickets_open”:0},“updated_by_id”:1,“created_by_id”:3,“created_at”:“2020-08-25T00:35:29.328Z”,“updated_at”:“2021-04-10T04:36:31.571Z”,“title”:“Business Manager”},“created_by”:{“id”:90,“organization_id”:42,“login”:“noreply@eagleagent.com.au”,“firstname”:“Samuel”,“lastname”:“Shooter”,“email”:“noreply@eagleagent.com.au”,“image”:null,“image_source”:null,“web”:"",“phone”:"",“fax”:"",“mobile”:"",“department”:"",“street”:"",“zip”:"",“city”:"",“country”:"",“address”:"",“vip”:false,“verified”:false,“active”:true,“note”:"",“last_login”:null,“source”:null,“login_failed”:0,“out_of_office”:false,“out_of_office_start_at”:null,“out_of_office_end_at”:null,“out_of_office_replacement_id”:null,“preferences”:{“tickets_closed”:740,“tickets_open”:7,“signature_detection”:"Hi Team bl,\n\nCould you please add this property to the ‘first look’ carousel?\n\nPlease shift to a regular ‘for sale’ carousel after 7 days :)\n\nhttp://www.sjshooter.com.au/\n\nThanks heaps!\n”},“updated_by_id”:7,“created_by_id”:90,“created_at”:“2020-06-03T05:31:18.761Z”,“updated_at”:“2021-04-12T07:37:03.030Z”,“title”:""},“tags”:[],“mention_user_ids”:[],“article”:[{“id”:11486,“ticket_id”:4069,“type_id”:1,“sender_id”:2,“from”:“noreply@eagleagent.com.au”,“to”:“clients@teambl.com",“cc”:null,“subject”:“Create individual ad - 8 Silkwood Close”,“reply_to”:“noreply@eagleagent.com.au”,“message_id”:"\u003c6073cfe9ad25d_4eb0f28286e3@6f066a5f-092d-40a9-b9d3-2cf7cc3ca54b.mail\u003e",“in_reply_to”:null,“content_type”:“text/plain”,“references”:null,“body”:"Hi Team bl,\n\nCan you please create an individual FB ad for this listing: \n\nhttp://www.sjshooter.com.au/\n\nIf there’s a video shown on the listing, please get in touch with samantha@s***r.com.au to gain access to the file.\n\nOther than that, we have the choice of the listing photos, plus a ‘fly in fly out’ Matterport 3D model video (about 10 seconds long). Again, just get in touch with Samantha if there’s anything else you need.\n\nLifetime budget $150 please.\n\nWarm regards,\n\nSamuel Shooter\n”,“internal”:false,“preferences”:{“send-auto-response”:true,“is-auto-response”:false,“signature_detection”:null},“updated_by_id”:90,“created_by_id”:90,“origin_by_id”:null,“created_at”:“2021-04-12T04:43:44.133Z”,“updated_at”:“2021-04-12T04:43:56.873Z”,“attachment”:[]}]}

Payload size: 0M>
/opt/zammad/app/models/concerns/has_search_index_backend.rb:231:in rescue in block in search_index_reload' /opt/zammad/app/models/concerns/has_search_index_backend.rb:225:in block in search_index_reload’
/opt/zammad/app/models/concerns/has_search_index_backend.rb:220:in each' /opt/zammad/app/models/concerns/has_search_index_backend.rb:220:in search_index_reload’
/opt/zammad/lib/tasks/search_index_es.rake:48:in block (3 levels) in <main>' /opt/zammad/lib/tasks/search_index_es.rake:44:in each’
/opt/zammad/lib/tasks/search_index_es.rake:44:in block (2 levels) in <main>' /opt/zammad/lib/tasks/search_index_es.rake:63:in block (2 levels) in ’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rake-12.3.3/exe/rake:27:in <top (required)>' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bundler-1.17.3/lib/bundler/cli/exec.rb:74:in load’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/bundler-1.17.3/lib/bundler/cli/exec.rb:74:in kernel_load' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bundler-1.17.3/lib/bundler/cli/exec.rb:28:in run’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/bundler-1.17.3/lib/bundler/cli.rb:463:in exec' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bundler-1.17.3/lib/bundler/vendor/thor/lib/thor/command.rb:27:in run’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/bundler-1.17.3/lib/bundler/vendor/thor/lib/thor/invocation.rb:126:in invoke_command' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bundler-1.17.3/lib/bundler/vendor/thor/lib/thor.rb:387:in dispatch’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/bundler-1.17.3/lib/bundler/cli.rb:27:in dispatch' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bundler-1.17.3/lib/bundler/vendor/thor/lib/thor/base.rb:466:in start’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/bundler-1.17.3/lib/bundler/cli.rb:18:in start' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bundler-1.17.3/exe/bundle:30:in block in <top (required)>’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/bundler-1.17.3/lib/bundler/friendly_errors.rb:124:in with_friendly_errors' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bundler-1.17.3/exe/bundle:22:in <top (required)>’
/opt/zammad/bin/bundle:3:in load' /opt/zammad/bin/bundle:3:in

Caused by:
Unable to process post request to elasticsearch URL ‘http://localhost:9200/zammad_production_ticket/_doc/4069?pipeline=zammad998256271854’. Check the response and payload for detailed information:

Response:
#<UserAgent::Result:0x000056089915f8e0 @success=false, @body="{“error”:{“root_cause”:[{“type”:“cluster_block_exception”,“reason”:“index [zammad_production_ticket] blocked by: [TOO_MANY_REQUESTS/12/disk usage exceeded flood-stage watermark, index has read-only-allow-delete block];”}],“type”:“cluster_block_exception”,“reason”:“index [zammad_production_ticket] blocked by: [TOO_MANY_REQUESTS/12/disk usage exceeded flood-stage watermark, index has read-only-allow-delete block];”},“status”:429}", @data=nil, @code=“429”, @content_type=nil, @error=“Client Error: #<Net::HTTPTooManyRequests 429 Too Many Requests readbody=true>!”>

Payload:
{“id”:4069,“group_id”:1,“priority_id”:2,“state_id”:1,“organization_id”:42,“number”:“244001”,“title”:“Create individual ad - 8 Silkwood Close”,“owner_id”:7,“customer_id”:90,“note”:null,“first_response_at”:null,“first_response_escalation_at”:null,“first_response_in_min”:null,“first_response_diff_in_min”:null,“close_at”:null,“close_escalation_at”:null,“close_in_min”:null,“close_diff_in_min”:null,“update_escalation_at”:null,“update_in_min”:null,“update_diff_in_min”:null,“last_contact_at”:“2021-04-12T04:43:44.133Z”,“last_contact_agent_at”:null,“last_contact_customer_at”:“2021-04-12T04:43:44.133Z”,“last_owner_update_at”:“2021-04-12T04:44:10.827Z”,“create_article_type_id”:1,“create_article_sender_id”:2,“article_count”:1,“escalation_at”:null,“pending_time”:null,“type”:null,“time_unit”:null,“preferences”:{“channel_id”:12},“updated_by_id”:170,“created_by_id”:90,“created_at”:“2021-04-12T04:43:44.064Z”,“updated_at”:“2021-04-12T04:44:10.807Z”,“group”:{“id”:1,“signature_id”:3,“email_address_id”:13,“name”:“Operations”,“assignment_timeout”:null,“follow_up_possible”:“yes”,“follow_up_assignment”:true,“active”:true,“note”:"",“updated_by_id”:3,“created_by_id”:1,“created_at”:“2020-05-18T06:44:59.595Z”,“updated_at”:“2021-03-23T03:47:09.698Z”},“priority”:{“id”:2,“name”:“2 normal”,“default_create”:true,“ui_icon”:null,“ui_color”:null,“note”:null,“active”:true,“updated_by_id”:1,“created_by_id”:1,“created_at”:“2020-05-18T06:44:59.808Z”,“updated_at”:“2020-05-18T06:44:59.808Z”},“state”:{“id”:1,“state_type_id”:1,“name”:“new”,“next_state_id”:null,“ignore_escalation”:false,“default_create”:true,“default_follow_up”:false,“note”:null,“active”:true,“updated_by_id”:1,“created_by_id”:1,“created_at”:“2020-05-18T06:44:59.690Z”,“updated_at”:“2020-05-18T06:44:59.719Z”},“organization”:{“id”:42,“name”:“SJ Shooter Real Estate”,“shared”:false,“domain”:"",“domain_assignment”:false,“active”:true,“note”:"",“updated_by_id”:1,“created_by_id”:1,“created_at”:“2020-06-01T07:27:31.622Z”,“updated_at”:“2021-04-12T07:37:02.060Z”},“owner”:{“id”:7,“organization_id”:null,“login”:“chris@bl.com",“firstname”:“Chris”,“lastname”:“Mott”,“email”:"chris@bl.com”,“image”:null,“image_source”:null,“web”:"",“phone”:“2019”,“fax”:"",“mobile”:"",“department”:"",“street”:"",“zip”:"",“city”:"",“country”:"",“address”:"",“vip”:false,“verified”:false,“active”:true,“note”:"",“last_login”:“2021-04-05T22:31:14.186Z”,“source”:null,“login_failed”:0,“out_of_office”:false,“out_of_office_start_at”:null,“out_of_office_end_at”:null,“out_of_office_replacement_id”:null,“preferences”:{“notification_config”:{“matrix”:{“create”:{“criteria”:{“owned_by_me”:true,“owned_by_nobody”:true,“subscribed”:true},“channel”:{“email”:false,“online”:true}},“update”:{“criteria”:{“owned_by_me”:true,“owned_by_nobody”:true,“subscribed”:true},“channel”:{“email”:false,“online”:true}},“reminder_reached”:{“criteria”:{“owned_by_me”:true,“subscribed”:false},“channel”:{“email”:false,“online”:true}},“escalation”:{“criteria”:{“owned_by_me”:true,“subscribed”:false},“channel”:{“email”:false,“online”:true}}},“group_ids”:[“1”]},“locale”:“en-gb”,“notification_sound”:{“file”:“Xylo.mp3”,“enabled”:true},“intro”:true,“tickets_closed”:7,“tickets_open”:0},“updated_by_id”:1,“created_by_id”:3,“created_at”:“2020-05-19T04:03:00.009Z”,“updated_at”:“2021-04-10T04:36:31.161Z”,“title”:“Ad Account Manager”},“customer”:{“id”:90,“organization_id”:42,“login”:“noreply@eagleagent.com.au”,“firstname”:“Samuel”,“lastname”:“Shooter”,“email”:“noreply@eagleagent.com.au”,“image”:null,“image_source”:null,“web”:"",“phone”:"",“fax”:"",“mobile”:"",“department”:"",“street”:"",“zip”:"",“city”:"",“country”:"",“address”:"",“vip”:false,“verified”:false,“active”:true,“note”:"",“last_login”:null,“source”:null,“login_failed”:0,“out_of_office”:false,“out_of_office_start_at”:null,“out_of_office_end_at”:null,“out_of_office_replacement_id”:null,“preferences”:{“tickets_closed”:740,“tickets_open”:7,“signature_detection”:“Hi Team bl,\n\nCould you please add this property to the ‘first look’ carousel?\n\nPlease shift to a regular ‘for sale’ carousel after 7 days :)\n\nhttp://www.sjshooter.com.au/\n\nThanks heaps!\n"},“updated_by_id”:7,“created_by_id”:90,“created_at”:“2020-06-03T05:31:18.761Z”,“updated_at”:“2021-04-12T07:37:03.030Z”,“title”:""},“create_article_type”:{“id”:1,“name”:“email”,“note”:null,“communication”:true,“active”:true,“updated_by_id”:1,“created_by_id”:1,“created_at”:“2020-05-18T06:44:59.834Z”,“updated_at”:“2020-05-18T06:44:59.834Z”},“create_article_sender”:{“id”:2,“name”:“Customer”,“note”:null,“updated_by_id”:1,“created_by_id”:1,“created_at”:“2020-05-18T06:44:59.942Z”,“updated_at”:“2020-05-18T06:44:59.942Z”},“updated_by”:{“id”:170,“organization_id”:null,“login”:"sara.k@bl.com”,“firstname”:“Sara”,“lastname”:“Watling”,“email”:“sara.k@bl.com",“image”:null,“image_source”:null,“web”:"",“phone”:“2014”,“fax”:"",“mobile”:"",“department”:"",“street”:"",“zip”:"",“city”:"",“country”:"",“address”:"",“vip”:false,“verified”:false,“active”:true,“note”:"",“last_login”:“2021-04-08T00:52:38.617Z”,“source”:null,“login_failed”:0,“out_of_office”:false,“out_of_office_start_at”:null,“out_of_office_end_at”:null,“out_of_office_replacement_id”:null,“preferences”:{“notification_config”:{“matrix”:{“create”:{“criteria”:{“owned_by_me”:true,“owned_by_nobody”:true,“subscribed”:true},“channel”:{“email”:false,“online”:true}},“update”:{“criteria”:{“owned_by_me”:true,“owned_by_nobody”:true,“subscribed”:true},“channel”:{“email”:false,“online”:true}},“reminder_reached”:{“criteria”:{“owned_by_me”:true,“subscribed”:false},“channel”:{“email”:false,“online”:true}},“escalation”:{“criteria”:{“owned_by_me”:true,“subscribed”:false},“channel”:{“email”:false,“online”:true}}},“group_ids”:[“1”,“2”,“3”]},“locale”:“en-gb”,“notification_sound”:{“file”:“Xylo.mp3”,“enabled”:true},“intro”:true,“tickets_closed”:1,“tickets_open”:0},“updated_by_id”:1,“created_by_id”:3,“created_at”:“2020-08-25T00:35:29.328Z”,“updated_at”:“2021-04-10T04:36:31.571Z”,“title”:“Business Manager”},“created_by”:{“id”:90,“organization_id”:42,“login”:“noreply@eagleagent.com.au”,“firstname”:“Samuel”,“lastname”:“Shooter”,“email”:“noreply@eagleagent.com.au”,“image”:null,“image_source”:null,“web”:"",“phone”:"",“fax”:"",“mobile”:"",“department”:"",“street”:"",“zip”:"",“city”:"",“country”:"",“address”:"",“vip”:false,“verified”:false,“active”:true,“note”:"",“last_login”:null,“source”:null,“login_failed”:0,“out_of_office”:false,“out_of_office_start_at”:null,“out_of_office_end_at”:null,“out_of_office_replacement_id”:null,“preferences”:{“tickets_closed”:740,“tickets_open”:7,“signature_detection”:"Hi Team bl,\n\nCould you please add this property to the ‘first look’ carousel?\n\nPlease shift to a regular ‘for sale’ carousel after 7 days :)\n\nhttp://www.sjshooter.com.au/\n\nThanks heaps!\n”},“updated_by_id”:7,“created_by_id”:90,“created_at”:“2020-06-03T05:31:18.761Z”,“updated_at”:“2021-04-12T07:37:03.030Z”,“title”:""},“tags”:[],“mention_user_ids”:[],“article”:[{“id”:11486,“ticket_id”:4069,“type_id”:1,“sender_id”:2,“from”:“noreply@eagleagent.com.au”,“to”:“clients@teambl.com",“cc”:null,“subject”:“Create individual ad - 8 Silkwood Close”,“reply_to”:“noreply@eagleagent.com.au”,“message_id”:"\u003c6073cfe9ad25d_4eb0f28286e3@6f066a5f-092d-40a9-b9d3-2cf7cc3ca54b.mail\u003e",“in_reply_to”:null,“content_type”:“text/plain”,“references”:null,“body”:"Hi Team bl,\n\nCan you please create an individual FB ad for this listing: \n\nhttp://www.sjshooter.com.au/\n\nIf there’s a video shown on the listing, please get in touch with samantha@s***r.com.au to gain access to the file.\n\nOther than that, we have the choice of the listing photos, plus a ‘fly in fly out’ Matterport 3D model video (about 10 seconds long). Again, just get in touch with Samantha if there’s anything else you need.\n\nLifetime budget $150 please.\n\nWarm regards,\n\nSamuel Shooter\n”,“internal”:false,“preferences”:{“send-auto-response”:true,“is-auto-response”:false,“signature_detection”:null},“updated_by_id”:90,“created_by_id”:90,“origin_by_id”:null,“created_at”:“2021-04-12T04:43:44.133Z”,“updated_at”:“2021-04-12T04:43:56.873Z”,“attachment”:[]}]}

Payload size: 0M
/opt/zammad/lib/search_index_backend.rb:938:in make_request_and_validate' /opt/zammad/lib/search_index_backend.rb:145:in add’
/opt/zammad/app/models/concerns/has_search_index_backend.rb:182:in search_index_update_backend' /opt/zammad/app/models/concerns/has_search_index_backend.rb:226:in block in search_index_reload’
/opt/zammad/app/models/concerns/has_search_index_backend.rb:220:in each' /opt/zammad/app/models/concerns/has_search_index_backend.rb:220:in search_index_reload’
/opt/zammad/lib/tasks/search_index_es.rake:48:in block (3 levels) in <main>' /opt/zammad/lib/tasks/search_index_es.rake:44:in each’
/opt/zammad/lib/tasks/search_index_es.rake:44:in block (2 levels) in <main>' /opt/zammad/lib/tasks/search_index_es.rake:63:in block (2 levels) in ’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rake-12.3.3/exe/rake:27:in <top (required)>' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bundler-1.17.3/lib/bundler/cli/exec.rb:74:in load’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/bundler-1.17.3/lib/bundler/cli/exec.rb:74:in kernel_load' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bundler-1.17.3/lib/bundler/cli/exec.rb:28:in run’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/bundler-1.17.3/lib/bundler/cli.rb:463:in exec' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bundler-1.17.3/lib/bundler/vendor/thor/lib/thor/command.rb:27:in run’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/bundler-1.17.3/lib/bundler/vendor/thor/lib/thor/invocation.rb:126:in invoke_command' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bundler-1.17.3/lib/bundler/vendor/thor/lib/thor.rb:387:in dispatch’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/bundler-1.17.3/lib/bundler/cli.rb:27:in dispatch' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bundler-1.17.3/lib/bundler/vendor/thor/lib/thor/base.rb:466:in start’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/bundler-1.17.3/lib/bundler/cli.rb:18:in start' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bundler-1.17.3/exe/bundle:30:in block in <top (required)>’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/bundler-1.17.3/lib/bundler/friendly_errors.rb:124:in with_friendly_errors' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bundler-1.17.3/exe/bundle:22:in <top (required)>’
/opt/zammad/bin/bundle:3:in load' /opt/zammad/bin/bundle:3:in
Tasks: TOP => searchindex:rebuild
(See full trace by running task with --trace)

Hey @bidpixel ,

had the same issue today while upgrading to 4.0 'cause i forgot to restart elasticsearch after upgrading it (was upgrading from elastic 7.11.2 to 7.12 in parallel to zammad). It explicitly states that while performing the upgrade but i guess i just overlooked it.

Make sure the ingest-attachment is installed and restart the elasticsearch-service.
After that the rebuild should work and the errors should disappear.

Hope this helps!
cheers

We worked out the issue for anyone’s future reference, it was that the server had insufficient free disk space.

That’s what the output has reported. In other words: Low disk space

@afischi @ravencoder you should open own threads for these topics as they have other reasons than this thread. Continuing here will not help a lot with overview and mix up/confuse a lot for others having similar issues.

yes i deleted my post. I installed the 20.04 update today and did a searchindex rebuild, until now everything looks fine :wink:

1 Like

yes, I will open a new thread for my issue. Thanks