Rake aborted! LoadError: cannot load such file -- zeitwerk

Technical assistance
1

Infos:

  • Used Zammad version: 6.2.0-1709902372.e5509ee8.jammy
  • Used Zammad installation type: package,
  • Operating system: ubuntu 22.04

Actual behavior:

Get:1 https://dl.packager.io/srv/deb/zammad/zammad/stable/ubuntu 22.04/main amd64 zammad amd64 6.2.0-1709902372.e5509ee8.jammy [163 MB]                                                          [220/677]
Fetched 163 MB in 7s (22.6 MB/s)
(Reading database ... 167021 files and directories currently installed.)
Preparing to unpack .../zammad_6.2.0-1709902372.e5509ee8.jammy_amd64.deb ...
rake aborted!
LoadError: cannot load such file -- zeitwerk
/opt/zammad/vendor/bundle/ruby/3.1.0/gems/bootsnap-1.17.0/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:29:in `require'
/opt/zammad/vendor/bundle/ruby/3.1.0/gems/vite_ruby-3.3.4/lib/vite_ruby.rb:8:in `<main>'
/opt/zammad/vendor/bundle/ruby/3.1.0/gems/bootsnap-1.17.0/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:32:in `require'
/opt/zammad/vendor/bundle/ruby/3.1.0/gems/bootsnap-1.17.0/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:32:in `require'
/opt/zammad/vendor/bundle/ruby/3.1.0/gems/vite_rails-3.0.17/lib/vite_rails.rb:3:in `<main>'
/opt/zammad/vendor/bundle/ruby/3.1.0/gems/bootsnap-1.17.0/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:32:in `require'
/opt/zammad/vendor/bundle/ruby/3.1.0/gems/bootsnap-1.17.0/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:32:in `require'
/opt/zammad/config/application.rb:13:in `<top (required)>'
/opt/zammad/Rakefile:7:in `require_relative'
/opt/zammad/Rakefile:7:in `<top (required)>'
/opt/zammad/vendor/bundle/ruby/3.1.0/gems/rake-13.0.6/exe/rake:27:in `<top (required)>'
/opt/zammad/bin/bundle:121:in `load'
/opt/zammad/bin/bundle:121:in `<main>'
(See full trace by running task with --trace)
# Code does not yet fit, skipping automatic package uninstall.
... This is not an error and will work during your next upgrade ...
Unpacking zammad (6.2.0-1709902372.e5509ee8.jammy) over (6.2.0-1709819739.c4f4ca8b.jammy) ...
Setting up zammad (6.2.0-1709902372.e5509ee8.jammy) ...
# Enforcing Redis...
# Creating Redis bootstart
Synchronizing state of redis-server.service with SysV service script with /lib/systemd/systemd-sysv-install.
Executing: /lib/systemd/systemd-sysv-install enable redis-server
# Starting Redis server
# Redis server is running.
# (Re)creating init scripts
Nothing to do.
Nothing to do.
Nothing to do.
# Enabling Zammad on boot
# Stopping Zammad
# Clear cache...
/opt/zammad/vendor/bundle/ruby/3.1.0/gems/bootsnap-1.17.0/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:29:in `require': cannot load such file -- zeitwerk (LoadError)
        from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/vite_ruby-3.3.4/lib/vite_ruby.rb:8:in `<main>'
        from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/bootsnap-1.17.0/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:32:in `require'
        from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/bootsnap-1.17.0/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:32:in `require'
        from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/vite_rails-3.0.17/lib/vite_rails.rb:3:in `<main>'
        from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/bootsnap-1.17.0/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:32:in `require'

Somehow “zeitwork” fails, this happend after an upgrade, downgrade doesn’t fix it, so I suspect a depency issue.

Anyone any clue? I’m reallt stuck with this right now and can’t use zammad because it’s failing and won’t start.

2

Why don’t a get any reply at all?

Please help me, I can’t get zammad back to a working state and I don’t know how to fix this.

3

This is a free community without any guarantee of help.
You seem to tell half of the story. E.g. from where you tried to upgrade would be relevant.

4

Closing in favor of

Please don’t create duplicate posts and don’t bump. People may not like this behavior.