Used Zammad installation type: (source, package, docker-compose, …) package
Operating system: Linux
Browser + version:
Expected behavior:
I want an email notification for the customer for EVERY change (status and notes).
First trigger is: “Action is created”. Customer does receive a message.
Second trigger is: “Status has been changed”. Customer does NOT receive a message. Why not?
How do I have to create the trigger(s)?
Thank you.
oh… i see something:
you’re using “sender of last article”… if an agent has written the last article or the system, your customer won’t be the receiver, but your agent