Problems syncing an AD Group with customers

Technical assistance
1

Infos:

  • Used Zammad version: 5.3.0
  • Used Zammad installation type: package
  • Operating system: Linux
  • Browser + version: Firefox 107.0.1

Expected behavior:

  • Selected LDAP Group Users should be in user role customers

Actual behavior:

  • LDAP Group will be synced, but the users are not in the role, other roles work fine

Steps to reproduce the behavior:

  • connect LDAP Integration
  • map a LDAP group with users to the role customers
  • start ldap sync
  • go to users and look in role customers
  • no user is shown
2

Check your production log and double tab if your mapping makes sense.
With the provided information nobody can really help you.

3

Hi,

found the problem. The elasticsearch index was corrupt, therefore the customers was not found by creating a ticket.

How to solve it:

Check if the ingest-attachment plugin in elastic search is install:

Command:  ./elasticsearch-plugin list
Result: ingest-attachment

Rebuild the elasticsearch index:

Command: zammad run rake zammad:searchindex:rebuild
Result: Dropping indexes... done.
Deleting pipeline... done.
Creating indexes... done.
Creating pipeline... done.
Reloading data...
  - Chat::Session...
    done in 0 seconds.
  - Cti::Log...
    done in 0 seconds.
  - Group...
    done in 0 seconds.
  - KnowledgeBase::Answer::Translation...
    done in 0 seconds.
  - KnowledgeBase::Category::Translation...
    done in 0 seconds.
  - KnowledgeBase::Translation...
    done in 0 seconds.
  - Organization...
    done in 0 seconds.
  - StatsStore...
    done in 0 seconds.
  - Ticket::Priority...
    done in 0 seconds.
  - Ticket::State...
    done in 0 seconds.
  - Ticket...
    done in 9 seconds.
  - User...
    done in 182 seconds.

Now it works fine.

Greetings

David

4

That’s odd. Role filtering and assignment has no connection at all to Elasticsearch.
Not any more that is.

Anyway, glad it works now.