- Used Zammad version: 3.3.x
- Used Zammad installation source: package
- Operating system: Ubuntu 18.04.4
- Browser + version: Edge Chromium 84
I currently testing and configuring Zammad. We are currently not using it productive.
A time ago I got the LDAP integration to work. Users and Groups getting synced. The LDAP Users, and Agents are getting assigned correctly.
I have a few AD-Groups for assignment
I can login with my normal AD-Account as customer. With my Dom-Admin I can login as agent…
Although I put the dom-admin Accounts of my collegues in the Agents-Group. They where correctly assigned but got disabled with every ldap-sync. I can manually enable them, at next sync they got disabled…
The Users do not have other Zammad-AD-groups except the Agents. They are not member of “All-Users”. The users are of course not disabled in AD.
How can I debug this behavior?
Thank you in advance.